“Makro’s Warranty Service Is an Absolute Nightmare” 😡

⭐ 1/5 – Absolutely appalling warranty service and customer support I would give Makro ZERO stars if HelloPeter allowed it. I purchased a Bennett Read tumble dryer from Makro in July 2025. The motor has now failed and, as the appliance is still under warranty, I contacted Makro to arrange a repair. What followed has been an incredibly frustrating and unacceptable customer-service experience. Makro has repeatedly told me that the matter has been: "Escalated" "Being followed up" "Under review" "Awaiting feedback from Bennett Read" Yet despite all these assurances, I still have no confirmed technician appointment, no repair date and no resolution. I have spent hours dealing with different Makro agents on WhatsApp and email, repeatedly explaining the same situation because every time I reach another agent, I seem to have to start from the beginning. I was even promised that someone would contact me before 09h30, and once again, nobody did. I live on a farm with extremely poor cellular reception. I repeatedly explained this to Makro and asked them to contact me via WhatsApp call. They repeatedly told me they had tried calling me, despite me having no missed calls, and only much later advised me that Makro apparently cannot make WhatsApp calls. I have responded to every email and supp**** all the documentation requested. I purchased the appliance from Makro, not Bennett Read. Yet I have been left feeling that I am expected to chase Makro's supplier myself to get a warranty repair done. After numerous failed escalations and continued delays, I formally requested that Makro replace the faulty appliance with a new one. I even offered to collect the replacement myself. Instead, I am still being told that the matter is "under review" and that I must wait for further feedback. This is not customer service. This is an endless cycle of promises, escalations and holding responses without any actual resolution. The most frustrating part is that nobody seems to take ownership of the problem. Every new agent apologises, repeats the same information and tells me that someone else is dealing with it. I have now exhausted Makro's internal complaints process and have escalated the matter to the Consumer Goods and Services Ombud (CGSO). A warranty should provide the customer with confidence that a faulty product will be dealt with promptly and professionally. Instead, Makro has made me spend hours chasing a repair for an appliance that I purchased from them and that is still under warranty. My advice to anyone considering purchasing an appliance from Makro: think very carefully about the after-sales service you may receive if something goes wrong. Makro has completely failed me as a customer. 1/5 only because HelloPeter doesn't allow ZERO.