1 reviews | Active since Mar 2019
Makro's unfinished online system
Their new online store has so many problems, you can't load products into your trolley without it giving you serious coding errors. I couldn't even log in with previous log in details, I had to use a different profile. When you call the call center all they can say is that the developers are working "tirelessly" to fix the problems and cannot give a time frame as to when it will be resolved. This has been going on for months now. There has been no communication from Makro with any changes that were made with the changes to their online system and who goes live with new development when it hasn't been tested that the system works 100%? Makro is going to be loosing plenty money as I no longer wish to support this type of service.
We are very sorry for the inconvenience that we caused you .
Unfortunately, we are currently dealing with some server issues that are effecting our website
Please know that it is currently a top priority for our IT team and they are doing their best to sort this out as soon as possible.
We are also sorry to hear that you feel as though you were not answered in a timely manner regarding this. However, I hope that you can understand that since this is effecting all users that we have been receiving an incredibly high volume of contact requests from users in regards to this. This has admittedly slowed our response times down considerably, but know that we are doing our best to still respond to all inquiries as soon as we can.
Again, we apologize for any inconvenience this issue has caused, but we do ask for your patience while we move to resolve this issue in a timely manner.
Kind regards
Otsiele Boikanyo
We are very sorry for the inconvenience that we caused you .
Unfortunately, we are currently dealing with some server issues that are effecting our website
Please know that it is currently a top priority for our IT team and they are doing their best to sort this out as soon as possible.
We are also sorry to hear that you feel as though you were not answered in a timely manner regarding this. However, I hope that you can understand that since this is effecting all users that we have been receiving an incredibly high volume of contact requests from users in regards to this. This has admittedly slowed our response times down considerably, but know that we are doing our best to still respond to all inquiries as soon as we can.
Again, we apologize for any inconvenience this issue has caused, but we do ask for your patience while we move to resolve this issue in a timely manner.
Kind regards
Otsiele Boikanyo