MS
Mbulelo S
1 reviews | Active since Feb 2019
14 Feb 2019, 12:17
Makro's unbelievable service
I ordered on the 23 November 2018, online order. I was told orders can take up to 10 working days, fair enough. 20 working days passed and still nothing. I called over 10 times and no on could tell me when I will receive my order, today is the 14 February 2019, I have asked for refunds and still no one can tell me when I will get, or even if I will get it at all.
I know what bad service is, trust me, but this...I really don't know
I don't know what to do anymore, someone please help, what do I do next??
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Makro's replyOfficial
14 Feb 2019, 16:02Good day Mbulelo,
Thank you for your feedback.
I'm sorry for the service that you've received regarding the your order . This is certainly not the type of experience we'd want you to have.
We take all concerns very serious and can assure you that your feedback will be fully investigated.
I've sent your information to our Makro woonderboom store and I'll follow up to have this matter is resolved. Once I've received feedback, I'll be in touch with you.
Regards,Tebogo Koitsioe
Thank you for your feedback.
I'm sorry for the service that you've received regarding the your order . This is certainly not the type of experience we'd want you to have.
We take all concerns very serious and can assure you that your feedback will be fully investigated.
I've sent your information to our Makro woonderboom store and I'll follow up to have this matter is resolved. Once I've received feedback, I'll be in touch with you.
Regards,Tebogo Koitsioe
Makro's reply14 Feb 2019, 16:02
Official
Good day Mbulelo,
Thank you for your feedback.
I'm sorry for the service that you've received regarding the your order . This is certainly not the type of experience we'd want you to have.
We take all concerns very serious and can assure you that your feedback will be fully investigated.
I've sent your information to our Makro woonderboom store and I'll follow up to have this matter is resolved. Once I've received feedback, I'll be in touch with you.
Regards,Tebogo Koitsioe
Thank you for your feedback.
I'm sorry for the service that you've received regarding the your order . This is certainly not the type of experience we'd want you to have.
We take all concerns very serious and can assure you that your feedback will be fully investigated.
I've sent your information to our Makro woonderboom store and I'll follow up to have this matter is resolved. Once I've received feedback, I'll be in touch with you.
Regards,Tebogo Koitsioe