Makro's total for inefficiency

I would like to share my thoughts and comments again, on an absolutely deplorable service given to me by Makro. On the 14th December, I went to Makro Woodmead and decided to purchase, a hob, oven and extractor. The Bosch representative said they did not have stock of all 3 items, which were on special. I did offer to purchase, what was on show. Anyway, the rep said, my best option was to buy online, and directed me to the Online office, where I was immediately assisted opening an account any paying. I was advised, only if I bought online, I would receive the special offer. I explained I was having a new Kitchen installation on the Friday/Saturday, and required the items by that date, 20th December. I sent 3 emails to the online support, requesting my orders urgency. Now we are, 21st December and not a single reply. I called several times over the past week, the online contact number, just to listen to music. After 20m I hung up, because it was clear, there is no support, to calls or correspondence. I am sure, Makro employ the lowest caliber of personnele, as they do not even have the courtesy to reply, in one way or another. I am now being faced with an additional cost, to call out my installer, to cut a suitable space, for the hob and oven. I advise everyone, to be wary of being under time constraints, when ordering from the online service. The Bosch rep I'm sure would not have advised, that course to take, had he known the risk one faces and red ring online. Makro should be known to be one on the most *********** supplier of goods.