Makro's terribly poor customer support

Giving a one star rating as I can't give anything less. Absolutely, terribly poor service from such a big company. An order was placed on the 25th of May and was cancelled by Makro due to an error in pricing on their side. Refunds were supposed to be done within 2-10 business days. Today, almost AN ENTIRE MONTH later, NO refund has been received. The money was taken off my account VERY PROMPTLY and yet it's such a hassle to even receive a refund. Emails go unanswered as usual. Absolutely terrible service and a big pain to deal with such a big company