Makro's Shocking Service – A Masterclass in Dishonesty and Delay

If you're looking for a real-world case study in how to alienate loyal customers, look no further than Makro.

I placed an order for an item that was clearly advertised and paid for it in good faith. A few days later, Makro cancelled the order—not because it was out of stock as they falsely claimed, but because they had mispriced it. Rather than owning up to the mistake, they chose to hide behind the convenient excuse of "no stock."

And then began the real nightmare: over a month to process a simple refund for an order they cancelled. Multiple calls, emails, empty promises, and zero accountability. If the roles were reversed and I delayed payment for a month, I’d be handed over to debt collectors without hesitation.

This is South Africa’s largest retailer? What a joke.

Makro has made it clear they have no respect for their customers’ time or money. If you’re expecting integrity, efficiency, or even basic honesty—shop literally anywhere else.