SE
Sammy E
1 reviews | Active since Jan 2021
20 Mar 2025, 13:52
Makro’s Shocking Lack of Customer Service & Possible *****
I am beyond frustrated with Makro’s complete disregard for their customers! I placed an order for six bottles of Moët Champagne, but only ONE was refunded, and the remaining five were NEVER delivered. This matter is pending from December 2024!
Despite escalating this issue to so-called ‘senior management,’ I have received zero feedback and no resolution.
How is it acceptable that I am paying for goods I never received just to avoid damaging my credit score? This is outright *****, they have my money, but I have no product!
The lack of accountability is shocking. Multiple complaints on Hello Peter show that I am not alone, this is a pattern of dishonesty and neglect. Makro ignores complaints, drags out refund processes, and leaves customers to suffer the consequences of their failures.
I demand an immediate refund for the missing five bottles, or I will escalate this matter to the National Consumer Commission and expose their ********* practices on all public platforms.
Think twice before shopping at Makro they do not care about their customers! Avoid them at all costs!
Helpful (0)
Replies (3)0
Replies (3)SE
I expect a prompt and definitive resolution to this matter.
Sammy E's updateReviewer Update
31 Mar 2025, 14:19Good day
I acknowledge receipt of your response dated 22 March 2025. However, despite your assurance that the matter is being investigated, I have yet to receive any feedback, calls, or resolution to my issue.
It is unacceptable that I am still waiting for a refund for an item I never received.
I have been more than patient, but this ongoing delay is unacceptable, and I am now left with no choice but to escalate this matter further.
I have been more than patient, but this ongoing delay is unacceptable, and I am now left with no choice but to escalate this matter further.
Please provide me with a concrete update on the status of my refund and an exact timeline for when I can expect resolution. If I do not receive a satisfactory response within 48 hours, I will be forced to escalate this issue to the relevant consumer protection authorities.
I expect a prompt and definitive resolution to this matter.
Regards,
SE
Sammy E's update31 Mar 2025, 14:19
Reviewer Update
Good day
I acknowledge receipt of your response dated 22 March 2025. However, despite your assurance that the matter is being investigated, I have yet to receive any feedback, calls, or resolution to my issue.
It is unacceptable that I am still waiting for a refund for an item I never received.
I have been more than patient, but this ongoing delay is unacceptable, and I am now left with no choice but to escalate this matter further.
I have been more than patient, but this ongoing delay is unacceptable, and I am now left with no choice but to escalate this matter further.
Please provide me with a concrete update on the status of my refund and an exact timeline for when I can expect resolution. If I do not receive a satisfactory response within 48 hours, I will be forced to escalate this issue to the relevant consumer protection authorities.
I expect a prompt and definitive resolution to this matter.
Regards,
SE
Sammy E's updateReviewer Update
07 Apr 2025, 14:15Good day
Your latest response stating that you're "waiting for the Riversands store to provide an update" is frankly unacceptable and has become repetitive. This is the same excuse I’ve received multiple times, and yet nothing ever materializes from it.
I’ve personally called the Riversands store on numerous occasions, and they simply do not respond or take accountability. So please explain: what exactly does your message mean to me now? How long is this game of “we’re waiting” supposed to go on?
If the store is unresponsive and clearly not prioritizing this matter, what is your escalation process? What steps are you taking to ensure this isn’t just swept under the rug as it has been until now? Because from where I’m standing, it seems like no one is actually doing anything, just passing the buck.
This level of service is beyond poor, and I’m now demanding a resolution or at the very least a clear, honest answer as to why this has dragged on for so long and who is ultimately responsible.
No more generic updates. I want answers.
Regards,
Sammy
Sammy
SE
Sammy E's update07 Apr 2025, 14:15
Reviewer Update
Good day
Your latest response stating that you're "waiting for the Riversands store to provide an update" is frankly unacceptable and has become repetitive. This is the same excuse I’ve received multiple times, and yet nothing ever materializes from it.
I’ve personally called the Riversands store on numerous occasions, and they simply do not respond or take accountability. So please explain: what exactly does your message mean to me now? How long is this game of “we’re waiting” supposed to go on?
If the store is unresponsive and clearly not prioritizing this matter, what is your escalation process? What steps are you taking to ensure this isn’t just swept under the rug as it has been until now? Because from where I’m standing, it seems like no one is actually doing anything, just passing the buck.
This level of service is beyond poor, and I’m now demanding a resolution or at the very least a clear, honest answer as to why this has dragged on for so long and who is ultimately responsible.
No more generic updates. I want answers.
Regards,
Sammy
Sammy
SE
This has gone beyond ridiculous. My query has been dragging on since DECEMBER, and I still have no proper answer. All I keep getting are lazy, generic copy-paste responses that show ZERO interest in actually helping me. I’m disgusted by the absolute lack of urgency, professionalism, or basic human decency from Makro and the Riversands store.
WARNING TO ALL CONSUMERS: DO NOT SHOP AT MAKRO. Especially not at Riversands. You will regret it. They’ll take your money, mess you around for months, and then pretend like it’s not their problem.
Sammy E's updateReviewer Update
10 Apr 2025, 11:23Good day
This has gone beyond ridiculous. My query has been dragging on since DECEMBER, and I still have no proper answer. All I keep getting are lazy, generic copy-paste responses that show ZERO interest in actually helping me. I’m disgusted by the absolute lack of urgency, professionalism, or basic human decency from Makro and the Riversands store.
Let’s call it what it is — you took my money for goods that I NEVER RECEIVED. And now, no one wants to admit it was ****** or lost. So who’s responsible? Me, the paying customer? Because that's exactly how you’re treating me.
I wouldn't be surprised if we reach December AGAIN with this still unresolved. This is THEFT. Plain and simple. And instead of doing right by your customer, you hide behind empty promises like “we’re waiting for feedback.” What kind of nonsense is that after FOUR MONTHS?
You are the worst store I have ever dealt with.
Absolutely useless customer service, no accountability, and no respect for the people who actually keep your doors open your customers.
Absolutely useless customer service, no accountability, and no respect for the people who actually keep your doors open your customers.
WARNING TO ALL CONSUMERS: DO NOT SHOP AT MAKRO. Especially not at Riversands. You will regret it. They’ll take your money, mess you around for months, and then pretend like it’s not their problem.
I will be posting every detail of this disgraceful experience across all my social media platforms to make sure no one else gets ****** the way I did.
This isn’t just bad service this is shameful, ********* business.
SE
Sammy E's update10 Apr 2025, 11:23
Reviewer Update
Good day
This has gone beyond ridiculous. My query has been dragging on since DECEMBER, and I still have no proper answer. All I keep getting are lazy, generic copy-paste responses that show ZERO interest in actually helping me. I’m disgusted by the absolute lack of urgency, professionalism, or basic human decency from Makro and the Riversands store.
Let’s call it what it is — you took my money for goods that I NEVER RECEIVED. And now, no one wants to admit it was ****** or lost. So who’s responsible? Me, the paying customer? Because that's exactly how you’re treating me.
I wouldn't be surprised if we reach December AGAIN with this still unresolved. This is THEFT. Plain and simple. And instead of doing right by your customer, you hide behind empty promises like “we’re waiting for feedback.” What kind of nonsense is that after FOUR MONTHS?
You are the worst store I have ever dealt with.
Absolutely useless customer service, no accountability, and no respect for the people who actually keep your doors open your customers.
Absolutely useless customer service, no accountability, and no respect for the people who actually keep your doors open your customers.
WARNING TO ALL CONSUMERS: DO NOT SHOP AT MAKRO. Especially not at Riversands. You will regret it. They’ll take your money, mess you around for months, and then pretend like it’s not their problem.
I will be posting every detail of this disgraceful experience across all my social media platforms to make sure no one else gets ****** the way I did.
This isn’t just bad service this is shameful, ********* business.