MAKRO'S SERVICE OVERALL IS PATHETIC AND I AM SO DISSAPOINTED - WAITING SICE 30 JULY 2025 TILL 26 JULY STILL WITH NO FEEDBACK ON ONE CANCELLED ITEM AND PROBLEM WITH REFUND ON THAT ITEM AS WELL AS TWO OTHERS

WORST SERVICE EVER!!

FIRST OF ALL, I'VE USED THE SAME DELIVERY ADDRESS SEVERAL TIMES NOW AND AFTER THE "UPDATE" OF THE APP AND ONLINE, ONLY AFTER I PAID FOR MY ONLINE ORDER, I SAW THAT THE DELIVERY ADDRESS CHANGED TO MY OLD ADDRESS AND WAS WRONG.

THE QUICKEST THING I COULD DO, WAS TO CANCEL MY ORDER AND THEN PLACE A NEW ONE TO MY CORRECT DELIVERY ADDRESS. WITH THE "UPDATE" THERE WAS ALSO NO OPTION TO CANCEL THE WHOLE ORDER, SO I HAD TO SELECT EACH ITEM. WHEN I GOT TO THE LAST ITEM, IT WAS A PROMOTION ITEM WHERE IF YOU BUY 2, YOU GET R10 OFF. 1/2 I COULD CANCEL, BUT THE SECOND ONE DID NOT ALLOW ME TO CANCEL ON THE MAKRO APP.

I SENT SEVERAL EMAILS AND WHATSAPPS AND CALLED SEVERAL TIMES AND SPOKE TO SO MANY DIFFERENT PEOPLE, ALL WITH THE SAME RESPONSE - IT HAS BEEN ESCALATED AND THAT THEY WILL REVERT BACK ONCE THEY RECEIVE FEEDBACK.

- 30 JUNE 2025 ON WHATSAPP GOMOLEMO SAID: The store has cancelled the order and processed a refund for the order. - 01 JULY 2025 THANDO SAID: We would like to apologize for the inconvenience caused. Please note that I have escalated your query regrading cancellation and will revert back to you once feedback is received. - 04 JULY 2025 BABALWA DID NOT REPLY TO THE CURRENT QUERY AND ITEM THAT I WAS STILL WAITING FOR TO BE CANCELLED, BUT TOLD ME THAT I WAS ALTEADY REFUNDED FOR THE OTHER ITEMS WHICH WERE CANCELLED, WHICH WAS BESIDES THE POINT OF ME QUERYING. - 05 JULY 2025 BABALWA AGAIN SAID: The R*** of the ***(item) refund was created after hence the refund has not reflected yet (I HAVE NOT YET RECEIVED ANY CANCELLATION OR REFUND INITIATION MESSAGE OR EMAIL FOR THE SPECIFIC ITEM) - 15 JULY 2025 AKHONA SAID: The ***(item) has not been cancelled as yet. -I am sorry for the delay and the inconvenience that we are currently causing you. I am going to escalate this matter to the complaints department for assistance. -I am sorry for the overall service that you are currently receiving. Our complaints department will contact you within 24 to 48 hours with an update. If they cannot reach you telephonically, an email will be sent. (WHERE I AGAIN HAVE NOT RECEIVED ANY COMMUNICATION EITHER BY MAKRO TRYING TO CALL ME OR ANY EMAILS)

THEN EVERYTIME I TRY CHECK AGAIN ON WHATSAPP, IT ONLY Our offices are currently closed, but your query has been logged, and we'll be in touch when we reopen WITHOUT ANY FEEDBACK!!

Please note that I have escalated your query regrading cancellation and will revert back to you once feedback is received.

THIS BACK AND FORTH HAS BEEN GOING ON SINCE THE 30TH OF JUNE 2025 AND STILL NO PROGRESS. WHEN I CALLED ON 10 JULY 2025, THE ONLY TIME I ACTUALLY GOT FEEDBACK WHEN THEY PUT ME THROUGH TO THE STORE, THEY SAID THAT THE REASON IT WAS NOT YET CANCELLED, WAS BECAUSE THE SYSTEM DOES NOT ALLOW THEM TO CANCEL IT AND THAT THEY NEED TO GET IT TO ASSIST. SO THEN WHEN I CALLED AGAIN ON 20 JULY 2025 THERE WAS NO ANSWER, BUT SOMEONE FROM THE STORE CALLED ME BACK AND SAID IT WAS ALREADY CANCELLED AND REFUNDED, BUT THEN I TOLD THEM IT WAS ONLY FOR 1 OF THE 2 ITEMS. I AM STILL WAITING FOR THE SECOND ITEM. HE SAID HE WOULD CALL ME BACK, BUT I AM STILL WAITING.

I AM SOOO TIRED OF THIS BACK AND FORTH WITHOUT ANY CLARITY OR ANY SOLUTION, AS I STILL NEED A REFUND TO BE INITIATED AND AN EMAIL FOR THAT LAST ITEM. WHICH IS STILL NOT CANCELLED AND IT IS ALREADY 26 JULY 2025.

SECONDLY, I ALSO HAVE A PROBLEM WITH A REFUND OF TWO ITEMS. ON THE 30TH IN THE MORNING THE ADDRESS WAS WRONG AND I CANCELLED THE PREVIOUS ORDER, WITH THE PROBLEM OF THAT ONE ITEM, BUT I PLACED THE ORDER AGAIN SO IT CAN BE DELIVERED TO THE CORRECT ADDRESS. SO THEN, IN THE MEANTIME THEY REFUNDED ME FOR THE OTHER ITEMS OF MY CANCELLED ORDER (EXCEPT THAT ONE LAST ITEM OF THE FIRST ORDER WHICH I AM STILL WAITING ON TO BE CANCELLED), THEY DELIVERED THE NEW ORDERS ITEMS, EXCEPT FOR TWO ITEMS WHICH WAS CANCELLED DUE TO "NO STOCK" AND THAT WAS CANCELLED ON 04 JULY 2025 AND IT WOULD'VE BEEN REFUNDED TO MY BANK BY THE 24TH, WE ARE AT THE 26TH NOW AND STILL NO REFUND FOR THOSE TWO ITEMS. THEY JUST TELL ME THAT THE REFUND WAS PROCESSED.

IN CONCLUSION, MAKRO'S SERVICE OVERALL IS PATHETIC AND I AM SO DISSAPOINTED, AS THEIR SYSTEMS DON'T EVEN ALLOW THEM TO CANCEL AN ITEM AND THEY NEED TO GET IT WHO ALSO OBVIOUSLY DON'T DO THEIR JOB AND THEN SOMEHOW I RECEIVE ALL MY OTHER REFUNDS, EXCEPT FOR THE ONES WITH NO STOCK AVAILABILITY, PROBABLY BECAUSE IT WAS A "DUPLICATE ITEM" AND SOMEHOW SOMETHING GOT CONFUSED.. I DON'T KNOW ANYMORE!!!