1 reviews | Active since Jun 2020
Makro’s service is HORRIBLE
I am seriously disappointed in Makro, one would think a business that’s been around for decades would treat their customers better, but no. I purchased a walking pad online and I logged a return on 15 January 2025 as the pad is making a funny sound coming from the motor. Makro approved the return and was going to collect 20 January 2025
I’ve spoken to numerous people on the phone and on their chat box as no one ever collected the walking pad or communicated regarding failure to collect. I advised each agent I would need to know when they collect so that I can arrange someone to be at home. Every time the blame gets shifted to Courier Guy and Makro takes NO OWNERSHIP. According to Makro staff they are still waiting on Courier Guy to create a waybill to collect the item. HOW DOES IT TAKE WEEKS TO CREATE A WAYBILL?!! I work with Courier Guy everyday in my job and not once did I experience this difficulty!!!!!!! All Makro has to do is come and collect the product, once they collect it I’m sure it’s going to take months again before I get my refund right ????!!!!
How can you treat your customers this way ? I work hard for my money and I expect products to be in good condition when I purchase them but I also understand you cannot help for faulty products but I expect good service when requesting to return faulty products and CLEAR COMMUNICATION!
Every day I have to hear how a waybill still needs to be created! And not once have Makro contacted me even though each agent says they escalate the issue and will be in touch, I HAVE TO BE THE ONE TO CALL BACK OR TO GO VIA THE CHATBOX OR EMAIL! I’m sick of this !!!!!!!
I regret not buying the product from Takealot! I’ve returned products to them in the past and it was effortless! I will NEVER buy from Makro ever again and will stick to Takealot!
This morning I chatted to another agent who still advised they are waiting on a waybill and he has escalated the matter. Same story, every, single , day! I have sent them another email right now with screenshots dated the different days I spoke to a customer care consultant. Let’s see when they respond, probably next year when they are still waiting on a waybill!! Makro your service is PATHETIC!!! 28/01/2025
The product was finally collected 4 Feb, the waybill was submitted and within minutes Courier Guy called me to ask if I was at home, they collected the following hour. How Makro was blaming them I don’t know? Please make sure I am refunded my full refund of R 4750 plus as mentioned several times before, I expect compensation for this horrible service. Not only did I have to use my airtime to call Makro everyday with an update, but also my internet to connect with your consultants via your chat portal but I also had to arrange for someone to be at home after Makro promised to collect the product 20 January already. I expect R 200 per day from 20 January until 3 February, this amounts to R3000 compensation fees. I have never in my life received such horrible service. I really expect better from Makro!
The product was finally collected 4 Feb, the waybill was submitted and within minutes Courier Guy called me to ask if I was at home, they collected the following hour. How Makro was blaming them I don’t know? Please make sure I am refunded my full refund of R 4750 plus as mentioned several times before, I expect compensation for this horrible service. Not only did I have to use my airtime to call Makro everyday with an update, but also my internet to connect with your consultants via your chat portal but I also had to arrange for someone to be at home after Makro promised to collect the product 20 January already. I expect R 200 per day from 20 January until 3 February, this amounts to R3000 compensation fees. I have never in my life received such horrible service. I really expect better from Makro!
I want you to acknowledge the fact regarding my refund and compensation! I’m not happy with your service at all
I want you to acknowledge the fact regarding my refund and compensation! I’m not happy with your service at all
Dear Gloria,
Thanks for responding to my review.
Please see reply below:
The product was finally collected 4 Feb, the waybill was submitted and within minutes Courier Guy called me to ask if I was at home, they collected the following hour. How Makro was blaming them I don’t know? Please make sure I am refunded my full refund of R 4750 plus as mentioned several times before, I expect compensation for this horrible service. Not only did I have to use my airtime to call Makro everyday with an update, but also my internet to connect with your consultants via your chat portal but I also had to arrange for someone to be at home after Makro promised to collect the product 20 January already. I expect R 200 per day from 20 January until 3 February, this amounts to R3000 compensation fees. I have never in my life received such horrible service. I really expect better from Makro!
I look forward to hearing from you
Dear Gloria,
Thanks for responding to my review.
Please see reply below:
The product was finally collected 4 Feb, the waybill was submitted and within minutes Courier Guy called me to ask if I was at home, they collected the following hour. How Makro was blaming them I don’t know? Please make sure I am refunded my full refund of R 4750 plus as mentioned several times before, I expect compensation for this horrible service. Not only did I have to use my airtime to call Makro everyday with an update, but also my internet to connect with your consultants via your chat portal but I also had to arrange for someone to be at home after Makro promised to collect the product 20 January already. I expect R 200 per day from 20 January until 3 February, this amounts to R3000 compensation fees. I have never in my life received such horrible service. I really expect better from Makro!
I look forward to hearing from you