NW
Noxolo W
1 reviews | Active since Sept 2015
03 Apr 2024, 14:35
Makro’s service delivery is pathetic!
I placed an order online with Makro hoping to get it delivered. The order was placed on Saturday the 30th March 2024. I received the confirmation of order and a notification that the delivery would be made on the 2nd April 2024,which I understood.
To my dismay on the 3rd April I received 1 small plastic of 1item in my cart in the morning. I then received another small box in the mid-day, then received 1 item with another courier. I ordered 40items and they all come 1 at a time with different couriers. My question in all this is how ridiculous is this and this is exactly how items get lost.
The couriers themselves were complaining because the wrong items were even sent and it’s just been a mess.
If Makro doesn’t have a streamlined delivery service,they shouldn’t offer it as an option because it’s just a mess and a waste of our time. I am highly disappointed at the level of service at the thought process behind delivering things 1item at a time,some don’t even appear!
It’s pathetic!
Helpful (0)
Replies (3)0
Replies (3)NW
Noxolo W's updateReviewer Update
03 Apr 2024, 16:45The service of delivery shouldn’t be offered if there isn’t structure in every store.
I was specific asked on the app where I was located,I should’ve then only been advertised what my Makro had not Woodmead and all sorts of things.
Item quantities are already not the same as what I ordered even with the items that have been delivered which is unacceptable and ridiculous.
I just want to see when the goods all arrive what’s missing and what isn’t. This is no way to offer online shopping to clients,rather shut the option down until it’s got solid structure to meet the needs of the clients. How can you have 3different counties for 3small items alone? Then wait again for another one to hopefully bring the rest,it’s unacceptable and doesn’t make business sense at all.
I am highly disappointed and it being my first time trying the online thing with Makro has been a major let down. Rather allow us to go in and get what we need,but this unstructured service is honestly pathetic!
One needs to complain before this entire process is seen to be a pure mess!
Ridiculous
I was specific asked on the app where I was located,I should’ve then only been advertised what my Makro had not Woodmead and all sorts of things.
Item quantities are already not the same as what I ordered even with the items that have been delivered which is unacceptable and ridiculous.
I just want to see when the goods all arrive what’s missing and what isn’t. This is no way to offer online shopping to clients,rather shut the option down until it’s got solid structure to meet the needs of the clients. How can you have 3different counties for 3small items alone? Then wait again for another one to hopefully bring the rest,it’s unacceptable and doesn’t make business sense at all.
I am highly disappointed and it being my first time trying the online thing with Makro has been a major let down. Rather allow us to go in and get what we need,but this unstructured service is honestly pathetic!
One needs to complain before this entire process is seen to be a pure mess!
Ridiculous
NW
Noxolo W's update03 Apr 2024, 16:45
Reviewer Update
The service of delivery shouldn’t be offered if there isn’t structure in every store.
I was specific asked on the app where I was located,I should’ve then only been advertised what my Makro had not Woodmead and all sorts of things.
Item quantities are already not the same as what I ordered even with the items that have been delivered which is unacceptable and ridiculous.
I just want to see when the goods all arrive what’s missing and what isn’t. This is no way to offer online shopping to clients,rather shut the option down until it’s got solid structure to meet the needs of the clients. How can you have 3different counties for 3small items alone? Then wait again for another one to hopefully bring the rest,it’s unacceptable and doesn’t make business sense at all.
I am highly disappointed and it being my first time trying the online thing with Makro has been a major let down. Rather allow us to go in and get what we need,but this unstructured service is honestly pathetic!
One needs to complain before this entire process is seen to be a pure mess!
Ridiculous
I was specific asked on the app where I was located,I should’ve then only been advertised what my Makro had not Woodmead and all sorts of things.
Item quantities are already not the same as what I ordered even with the items that have been delivered which is unacceptable and ridiculous.
I just want to see when the goods all arrive what’s missing and what isn’t. This is no way to offer online shopping to clients,rather shut the option down until it’s got solid structure to meet the needs of the clients. How can you have 3different counties for 3small items alone? Then wait again for another one to hopefully bring the rest,it’s unacceptable and doesn’t make business sense at all.
I am highly disappointed and it being my first time trying the online thing with Makro has been a major let down. Rather allow us to go in and get what we need,but this unstructured service is honestly pathetic!
One needs to complain before this entire process is seen to be a pure mess!
Ridiculous
NW
Noxolo W's updateReviewer Update
03 Apr 2024, 17:07I just received another small box from a different courier with 1item in it.
Am I seriously going to go through 40 drop offs for 1order?
And even the quantity of the items ordered isn’t the same as what gets delivered.
Then you try call the stupid national call centre and it gets answered but then the consultants go mute! I called ***five times alone today and NOTHING! Just mute and no assistance.
Makro must honestly just stop with online shopping because they clearly can’t get it right or know what they doing!
TO everyone reading, DONT,DONT AT ALLLLLL ORDER FROM MAKRO ONLINE! It’s the most frustrating thing ever and a ******* because you don’t get all the items you buy!!!!
Nxe
Am I seriously going to go through 40 drop offs for 1order?
And even the quantity of the items ordered isn’t the same as what gets delivered.
Then you try call the stupid national call centre and it gets answered but then the consultants go mute! I called ***five times alone today and NOTHING! Just mute and no assistance.
Makro must honestly just stop with online shopping because they clearly can’t get it right or know what they doing!
TO everyone reading, DONT,DONT AT ALLLLLL ORDER FROM MAKRO ONLINE! It’s the most frustrating thing ever and a ******* because you don’t get all the items you buy!!!!
Nxe
NW
Noxolo W's update03 Apr 2024, 17:07
Reviewer Update
I just received another small box from a different courier with 1item in it.
Am I seriously going to go through 40 drop offs for 1order?
And even the quantity of the items ordered isn’t the same as what gets delivered.
Then you try call the stupid national call centre and it gets answered but then the consultants go mute! I called ***five times alone today and NOTHING! Just mute and no assistance.
Makro must honestly just stop with online shopping because they clearly can’t get it right or know what they doing!
TO everyone reading, DONT,DONT AT ALLLLLL ORDER FROM MAKRO ONLINE! It’s the most frustrating thing ever and a ******* because you don’t get all the items you buy!!!!
Nxe
Am I seriously going to go through 40 drop offs for 1order?
And even the quantity of the items ordered isn’t the same as what gets delivered.
Then you try call the stupid national call centre and it gets answered but then the consultants go mute! I called ***five times alone today and NOTHING! Just mute and no assistance.
Makro must honestly just stop with online shopping because they clearly can’t get it right or know what they doing!
TO everyone reading, DONT,DONT AT ALLLLLL ORDER FROM MAKRO ONLINE! It’s the most frustrating thing ever and a ******* because you don’t get all the items you buy!!!!
Nxe
NW
Noxolo W's updateReviewer Update
06 Apr 2024, 12:56I placed an order with Makro on the 30th March 2024 online. Upon completion of my order (MAK***) I received a confirmation email that my order would be delivered as split order of 3orders which will be delivered on the 2nd April 2024 and the final batch would be on the 3rd April 2024.
The items I ordered were over 40items that were paid for online on the website the day of order.
I received my first delivery of my order on the 3rd April where I received 1item on the day. I then assumed the rest would ALL follow the next day.On the 4th I received another 2boxes of individual items in it,which made me worry and send an email to the service provider,where I was advised that all the items would be delivered on the 5th April.
Unfortunately nothing was delivered on 5th which lead me to call and send out more emails enquiring on whether I will receive every item individually on different days?
I was shocked at the behaviour and feedback I received,according to me,when one purchases items,you would expect ALL your items to be received as per your order at the same time.
I am now baffled at the conduct at which Makro chooses to dispense its orders,1item at a time,different days and even with the items they send,the quantity of the items isn’t correct,there are missing products. For example 3 sunlight dishwashers were ordered,I received 2in my box, 2skip washing powders were ordered,I only received 1in the box.
My question to the service provider was,will it take 40days for me to receive ALL my items at once but when payment is made,full payment is made on the same day. Most of the items I ordered are basic necessities and food that’s needed in my home,am I to wait 40days to bath or even cook for my family?
What is even more frustrating is the inconsistency of the service provider and lack of consumer service. I don’t understand how an organisation such as Makro expects people to buy things online and receive them as and when they feel like it? That speaks to their ethical and moral integrity as a company,where as a consumer you choose to trust in a service but only to be mislead and frustrated at your own expense,whilst the company carries on with business as usual.
Today on the 6th April,I received another item,1box again with 1item,I refused to take the package as I didn’t order 1item but 40.
I would like ALL my items as promised and as advertised by Makro and ALL missing items of the ones they delivered. If that cannot be offered to me,I would like a full refund of my money and to never have any dealings with Makro again.
I am highly aggrieved and disappointed at the level of service they offer. It’s as though we are at their mercy just to buy what we need,which is not right or ethical!
Noxolo!
The items I ordered were over 40items that were paid for online on the website the day of order.
I received my first delivery of my order on the 3rd April where I received 1item on the day. I then assumed the rest would ALL follow the next day.On the 4th I received another 2boxes of individual items in it,which made me worry and send an email to the service provider,where I was advised that all the items would be delivered on the 5th April.
Unfortunately nothing was delivered on 5th which lead me to call and send out more emails enquiring on whether I will receive every item individually on different days?
I was shocked at the behaviour and feedback I received,according to me,when one purchases items,you would expect ALL your items to be received as per your order at the same time.
I am now baffled at the conduct at which Makro chooses to dispense its orders,1item at a time,different days and even with the items they send,the quantity of the items isn’t correct,there are missing products. For example 3 sunlight dishwashers were ordered,I received 2in my box, 2skip washing powders were ordered,I only received 1in the box.
My question to the service provider was,will it take 40days for me to receive ALL my items at once but when payment is made,full payment is made on the same day. Most of the items I ordered are basic necessities and food that’s needed in my home,am I to wait 40days to bath or even cook for my family?
What is even more frustrating is the inconsistency of the service provider and lack of consumer service. I don’t understand how an organisation such as Makro expects people to buy things online and receive them as and when they feel like it? That speaks to their ethical and moral integrity as a company,where as a consumer you choose to trust in a service but only to be mislead and frustrated at your own expense,whilst the company carries on with business as usual.
Today on the 6th April,I received another item,1box again with 1item,I refused to take the package as I didn’t order 1item but 40.
I would like ALL my items as promised and as advertised by Makro and ALL missing items of the ones they delivered. If that cannot be offered to me,I would like a full refund of my money and to never have any dealings with Makro again.
I am highly aggrieved and disappointed at the level of service they offer. It’s as though we are at their mercy just to buy what we need,which is not right or ethical!
Noxolo!
NW
Noxolo W's update06 Apr 2024, 12:56
Reviewer Update
I placed an order with Makro on the 30th March 2024 online. Upon completion of my order (MAK***) I received a confirmation email that my order would be delivered as split order of 3orders which will be delivered on the 2nd April 2024 and the final batch would be on the 3rd April 2024.
The items I ordered were over 40items that were paid for online on the website the day of order.
I received my first delivery of my order on the 3rd April where I received 1item on the day. I then assumed the rest would ALL follow the next day.On the 4th I received another 2boxes of individual items in it,which made me worry and send an email to the service provider,where I was advised that all the items would be delivered on the 5th April.
Unfortunately nothing was delivered on 5th which lead me to call and send out more emails enquiring on whether I will receive every item individually on different days?
I was shocked at the behaviour and feedback I received,according to me,when one purchases items,you would expect ALL your items to be received as per your order at the same time.
I am now baffled at the conduct at which Makro chooses to dispense its orders,1item at a time,different days and even with the items they send,the quantity of the items isn’t correct,there are missing products. For example 3 sunlight dishwashers were ordered,I received 2in my box, 2skip washing powders were ordered,I only received 1in the box.
My question to the service provider was,will it take 40days for me to receive ALL my items at once but when payment is made,full payment is made on the same day. Most of the items I ordered are basic necessities and food that’s needed in my home,am I to wait 40days to bath or even cook for my family?
What is even more frustrating is the inconsistency of the service provider and lack of consumer service. I don’t understand how an organisation such as Makro expects people to buy things online and receive them as and when they feel like it? That speaks to their ethical and moral integrity as a company,where as a consumer you choose to trust in a service but only to be mislead and frustrated at your own expense,whilst the company carries on with business as usual.
Today on the 6th April,I received another item,1box again with 1item,I refused to take the package as I didn’t order 1item but 40.
I would like ALL my items as promised and as advertised by Makro and ALL missing items of the ones they delivered. If that cannot be offered to me,I would like a full refund of my money and to never have any dealings with Makro again.
I am highly aggrieved and disappointed at the level of service they offer. It’s as though we are at their mercy just to buy what we need,which is not right or ethical!
Noxolo!
The items I ordered were over 40items that were paid for online on the website the day of order.
I received my first delivery of my order on the 3rd April where I received 1item on the day. I then assumed the rest would ALL follow the next day.On the 4th I received another 2boxes of individual items in it,which made me worry and send an email to the service provider,where I was advised that all the items would be delivered on the 5th April.
Unfortunately nothing was delivered on 5th which lead me to call and send out more emails enquiring on whether I will receive every item individually on different days?
I was shocked at the behaviour and feedback I received,according to me,when one purchases items,you would expect ALL your items to be received as per your order at the same time.
I am now baffled at the conduct at which Makro chooses to dispense its orders,1item at a time,different days and even with the items they send,the quantity of the items isn’t correct,there are missing products. For example 3 sunlight dishwashers were ordered,I received 2in my box, 2skip washing powders were ordered,I only received 1in the box.
My question to the service provider was,will it take 40days for me to receive ALL my items at once but when payment is made,full payment is made on the same day. Most of the items I ordered are basic necessities and food that’s needed in my home,am I to wait 40days to bath or even cook for my family?
What is even more frustrating is the inconsistency of the service provider and lack of consumer service. I don’t understand how an organisation such as Makro expects people to buy things online and receive them as and when they feel like it? That speaks to their ethical and moral integrity as a company,where as a consumer you choose to trust in a service but only to be mislead and frustrated at your own expense,whilst the company carries on with business as usual.
Today on the 6th April,I received another item,1box again with 1item,I refused to take the package as I didn’t order 1item but 40.
I would like ALL my items as promised and as advertised by Makro and ALL missing items of the ones they delivered. If that cannot be offered to me,I would like a full refund of my money and to never have any dealings with Makro again.
I am highly aggrieved and disappointed at the level of service they offer. It’s as though we are at their mercy just to buy what we need,which is not right or ethical!
Noxolo!