Makro's poor service delivery

Very disappointed with Makro and Defy for not wanting to assist with a Defy oven that is faulty since from the 6th October till date.

The oven is still under extended warranty and we are unable to get it fixed because we are still waiting for the technician (Lindo) to come back. He only came once to have a look at the oven and saw what the issue was but he never came back.

The oven was bought at Makro Crown Mines. We have reported the oven several times with no help. Firstly we spoke to Nasi few days later spoke to Basil and even went to Makro Woodmead as it is the nearest to us still nothing has been done. Went to Defy in Midrand but still nothing is being done.

Makro was quick to except the warranty fee but they taking forever to deliver a service that has been paid for... Very disappointing