Makro's Poor Service & Aftersales Leaves Customers Frustrated and Disappointed

I am writing to express my dissatisfaction with your aftersales service. I recently placed an order for a product from your store and it has not been delivered yet. I understand that there may be delays due to the current situation, however, I have not received any communication from you regarding the status of my order. I have tried to contact your customer service team multiple times but have not received any response. This is extremely disappointing and frustrating as I was expecting the product to be delivered by now.

I would like to request you to look into this matter and provide me with an update on when I can expect my order to arrive. I would also appreciate if you could provide me with a satisfactory resolution for this issue.