Makro's poor service

After no response via email, I will post it here and see if I get some response.

Good day

I am not happy with the level of service I received from you. First, you cancelled items that I ordered because they were not in stock, but it showed that it was available online. Imagine if I were physically in your store and put an item in my trolley, and at the till you take it out and say, we can not let you buy this item because there is not enough.

The delivery date was set for the 20th of May. Nothing was delivered with no notification and we cancelled plans for nothing.

I think I will use a different store next time. After doing your survey I learnt that Builders and Game are part of your company. Should I rather avoid those companies too?