Makro's poor service

Had the worst experience with MAKRO CAPE GATE. I bought an item and paid for delivery fee. They never delivered. I phoned for days, and I was told different stories as to why they did not deliver. After 1 week, I went to the store and was told to go get my invoice. I didn't get any when I purchased. After sometime they found it, and after a few calls, I was sent back and forth. I insisted on a refund. I was told they couldn't refund me before I bring the item to them...the item that I never received. After an hour, they refunded me. No apologies, nothing. No follow up calls. Someone at the store messed up, and they made me feel at fault and guilty . I am disgusted by the service I received. As a first time client, I expected better service. They waisted my time, airtime and I had a big loss while waiting on my item.