Makro's Poor Service!!!!!

I ordered a fridge online on the 10th of june. Makro clearly states that delivery takes 10-14 days. Today is the 12th of July and i have not received the fridge and no explanations nothing. I have tried calling their call centre team numerous times and the one time i was lucky, the agent said they would escalte my complaint but nothing was ever done. What got to me the most is the fact that when i traced my order via whatsapp and through the makro account, the status says Delivered but their agent says the fridge is at dispatch! I honestly do not know what to do anymore as my emails are not being given attention and their call center agents are always unavailable. This kinda service is appaling especially coming from such a huge company!