Makro;s poor customer care response

I emailed Makro Customer Care on February 2 to enquire about the new price of a Defy dishwasher that was on special until 31 January. The new price on the Makro website has increased by a whopping R1000 but they are showing no stock! I received an acknowledgement ref *** on Feb 2 and a further email on Feb 4 indicating that my enquiry was being referred to the relevant department. Today is Feb 10 and no response! A very poor show for a major retailer!