1 reviews | Active since Aug 2020
Makro's Policy of Constantly Repairing Defective Products Unacceptable
Makro's policy of constantly repairing defective products is unacceptable. Bought a Hi-Sense 59 inch Smart TV in April 2019 this TV has since been repaired twice before and now going in for the third time. Nearly every six months the screen packs up and goes in for repairs. 1st time it broke - June 2020 2nd time - August 2020 3rd time - May 2021 Can Makro not see this is a defective item and what concerns me is that I will be left with the problem when the TV is out of warranty. Makro's policy is that all items will be repaired unless Master Audio Visual cannot fix the problem. I think this is unacceptable and extremely bad business practice that the consumers have to accept. Consumers pay that little bit extra and DO NOT BUY HI-SENSE ANYTHING!!!!
No I do not accept with the way your are dealing with this matter, refund me my money and take back your defective TV or refund me my money. How many more times is this defective TV going to break???
No I do not accept with the way your are dealing with this matter, refund me my money and take back your defective TV or refund me my money. How many more times is this defective TV going to break???
Our 59 inch Hisense smart TV was finally repaired and returned to us on the 27th May, and NOT the 19th as it states above, however the evening of the 28th May the screen went blank again and will not switch on. The TV worked for just over 24 hours. This is now the 4th time the TV has broken since purchasing it in April 2019. Maybe it is time to get hold of the ombudsman.
Our 59 inch Hisense smart TV was finally repaired and returned to us on the 27th May, and NOT the 19th as it states above, however the evening of the 28th May the screen went blank again and will not switch on. The TV worked for just over 24 hours. This is now the 4th time the TV has broken since purchasing it in April 2019. Maybe it is time to get hold of the ombudsman.