makros pathetic service

on the 19/12/2018 makro updated their website for "more for less" campaign.

they had Fifa 19 for R100 , Samsung 32" smart TV for R899 , Campmaster 505 tent for R200 and the 505 extender also for R200.

i tried making online purchases to which their system kept timing out. i drove to my closest makro at strubensvalley at 08:30am to which the manager at the electronics sectioned laughed at me saying how can i believe such deals and thats theres absolutely nothing i can do because he is protected by the law to which he made a phone call and imediately got the prices changed online for all the mentioned items.

i asked him how a mistake could be made on four items as one is an exception to which he rep**** if i have a problem he will give me the book with the consumer law which is 160pages that i must sit and read because he doesnt have the time.

i then called the Makro headoffice and was told all managers were in a meeting and that i will be called back to which no-one called back. i called the headoffice 2hours later and spoke to Mazwi Ndlovu who after hearing my situation kept putting me on hold, eventually i asked to speak to a manager and he requested to put me on hold once again. i informed him that i was almost out of airtime and asked if he could please call me back . he said he will ask his manager if he can call me back and yet again still nothing.!!!!

according to CPA law a mistake can be overlooked. but with 4 items being marked incorrect especially under a "More for LEss" campaign leads me to believe that this was infact false advertising.

Makro i await a call from someone at head office with feedback to this as my precious time was wasted driving to your store for you apparent mistake which has costed me time and money and yet you dont even have any managers to take my call???...as for your electronics manager , his attitude is pathetic when dealing with clients. its common nature to treat people with the same respect you are given but my respect got responded too with arrogance . really a disgrace for such a big name store