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AM
Ann M

1 reviews | Active since Jan 2020

12 Jan 2021, 13:36

Makro's pathetic online service.

I made an online purchase on the 24th of November 2020 for a triple soap dispenser to the value of R1199. I was delivered a squeegee instead. Since then I have been sending Makro tons of emails, telephone calls, whatsapp messages and they keep promising to send their courier to pick up their cheap squeegee and to either deliver the correct item or refund me. Since they no one seems helpful. I wait over 10 minutes just for the call to be taken and then their *********** operators can't tell me when the courier is going to come fetch the item. Apparently they cannot give a refund until they receive their stupid squeegee intact. All I want now is my R1199.

0
Replies (5)
Makro
Makro's reply12 Jan 2021, 14:26
Official
Good day Ann,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
Makro
Makro's reply12 Jan 2021, 14:29
Official
Good day Ann,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
AM
Ann M's update12 Jan 2021, 16:15
Reviewer Update
This is a standard blanket response. I have received at least 50 of these responses already. Tell me why I can't get my refund of R1199 first and then you can fetch your stupid cheap squeegee which you sent me? My order number is ***
AM
Ann M's update12 Jan 2021, 16:17
Reviewer Update
24 to 48 hours?? You make me laugh! I have been hearing that promise since November 2020.
AM
Ann M's update12 Jan 2021, 16:18
Reviewer Update
MakroSA You don't even know my proper name here on Hello Peter so how are you going to resolve my issue?