Makro's pathetic customer service

Makro's online ordering, delivery service and customer support is pathetic. The Helpline is unreachable, or when you do get through, they cannot hear you. I am awaiting a delivery for two weeks. It hasn't arrived and I haven't received communication from Makro to say why. Needless to say, I won't be using Makro's online purchases again. I use them because they are affiliated to my bank's rewards program. There are way better online grocery suppliers than Makro!