Makro's Pathetic Customer Service

I write this review after being absolutely horrified at the level of service I have experienced. I purchased a TV in December from Makro online. After about a month or so I began to experience some software issues, in which they had sent their technicians out a number of times to try and fix this issue. After the fifth time of them sending their technicians, I insisted that I do not want the TV and would like a refund. They kept the TV in their possession and told me to wait 7-10 working days for the refund. It has been close to 30 working days and i have still not received the refund. After calling them countless times and been given false promises from two gentlemen by the name of Anthony and Obakeng in the Makro online department, I am left with no option.