Makro's Online thievery

I made an online purchase for R3500 and chose to collect from Springfield. When I phoned the Call Centre, I was told they don't have the stock, they have to source it first and it will take 21 days. The Call Centre agent didn't know much because he had to keep asking his supervisor for answers to my questions - clearly the supervisor is equally *********** as the answers were not what I expected.

How can you sell something you don't have, and have to source.? You are taking customers' money, keeping it in your bank account so that is dishonest and amounts to *****.

If you don't sort out my order, you will face the consequences. I have read too many similar posts after my purchase. And don't send me your standard response which is to apologise for the inconvenience and ask for my order number - you will need to do better than that. I will pursue you relentlessly until you get your act together, this includes reporting you to your holding company and everywhere you deserve to be exposed. Without customers you are nothing.