MAKRO's online system is flawed from purchase to after-sales-services

I am very frustrated.

I ordered a home barbell & dumbbells' set only to get the weights - no bars. Basically 1 part of 4.

So I logged a return on the website the next day - after calling the same day and getting no communication.

I believe it's been almost two weeks of struggling. The help center is as helpful as they can be and I don't believe the fault is with them but the rather the entire process. I have called in a total of 3 or 4 times since receiving the incomplete item.

My frustration is it's been escalated to the stores 3 or 4 times already without any feedback on their side or communication on when it will be collected or not. It's the festive season and I want my money back if they can't give me the rest of the item I ordered.

Every time I decide to give them another chance I am disappointed. At this rate I do not want to purchase online from them again because their system is flawed from purchase to delivery to after sales services and I advise others to be cautious when doing so, because getting your money back when they make mistakes (which is often, so far i have had this experience every time I've ordered online) is stressful and anxiety inducing process due to their lack of initiative.

I am just hoping and praying I will eventually get the call to come collect this item and get my money back - Makro is a massive franchise - this level of service should not be the standard they're know for worldwide.