Makro's Online Support is shocking

Mailed a query to Makro regarding a specific stock item inquiring when Makro may be expecting stock as per their website showed that Strubens had no stock. Received a call & was told that Strubens had no stock & should contact Centurion. Corrected the caller about e-mail contents & she would respond via mail about Makro receiving stock. Received mail where she stated she had contacted Strubens who stated there was no stock. Already knew that Strubens had no stock & to date don't have a clue if & when Makro may receive stock. I am assuming that I am not the first customer to query as to when Makro is expected to received stock, so I really dont understand the obsticles in receiving a response.