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Theuns C
1 reviews | Active since Sept 2015
09 Dec 2025, 09:53
Makro’s Online shopping experience sucks
Makro’s Online shopping experience sucks, ordered a trimmer, they delivered it 5 days later Broken, had to wait for the delivery to update before I could log a return, they picked it up, a week later they still haven’t "processed" the request. Almost no support on WhatsApp waited a day for a agent to tell me they can’t help, Customer support says call the store the store says call customer support. It has left me completely put off by the franchise. Still don’t know the outcome of the Item I needed a week ago.
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Theuns C's updateReviewer Update
20 Dec 2025, 10:15This is rediculus, 20 days after Purchase, 16 days after pick up and not so much as an email from macro, only response im getting is on Hello pete, and only to await futher feedback, they send me a broken item and I have to wait a moth to get it swaped I have never had this poor service from any store. No anwser no refund no swap out, utter disregarde of customer service. Makro should not have an online store.
TC
Theuns C's update20 Dec 2025, 10:15
Reviewer Update
This is rediculus, 20 days after Purchase, 16 days after pick up and not so much as an email from macro, only response im getting is on Hello pete, and only to await futher feedback, they send me a broken item and I have to wait a moth to get it swaped I have never had this poor service from any store. No anwser no refund no swap out, utter disregarde of customer service. Makro should not have an online store.