Makro's online service is seriously behind the times. DON'T DO IT!

I ordered a winged make up mirror off the Makro website on 24 November 2019. It arrived efficiently 2 days later. For the record it was not available in store - which is where I tried to get it first. It took me only moments to decide to return it because the colour and finish of the item was a disgusting, cheap pink colour and nothing like the website presentation of the item. I immediately began the process of liaising with the Makro online/ customer care call centre to arrange for the return pick up and credit. The most efficient follow up has been the call center phoning to find out if my item has been DELIVERED yet? I explain the situation each time, receive apologies and have been told more than once that this will be "escalated". The latest series of mails have served to pass the buck to some invisible 3rd party service provider (so now Makro is passing the buck to a 3rd party that they have allowed to abuse their own brand name with inferior product and refusal to take back items) - and have said the 3rd party require photographs to prove that "they can resell the product"! So now I have to take photos! It is like the dark ages of on-line selling! I have also been told that the 3rd party only reopen on 15 January 2020 - so I guess I have to then be patient!

I have suggest to Makro that they, firstly, cease to offer on-line selling as they evidently do not have the capability and that they allow me to take the item in question back to my nearest physical Makro store for a full, immediate credit. They have not taken up either suggestion!

I obviously have recourse via my bank to reverse the charge and to take this to the Consumer Council - but once again time consuming and the cause of great irritation.

My only advise to you is DO NOT under any circumstances buy online from Makro. Fantastic physical stores (which I will continue to support) but they can't do online.