Makro's online service is horrible. 4 weeks waiting for an online delivery.

Makro's online service is horrible. 4 weeks waiting for an online delivery.

I placed an order on the 17th of November, today is the 12th of December 2024 and my order still hasn't been delivered.

I followed up with Makro and they keep using the Black Friday rush as an excuse. Eventually, I called the supplier (Design Concepts) and they confirmed that the item was collected by Makro's business partner Value Express courier company on the 22nd of November. The item has been sitting with Value Express until today. I called Value Express and they keep transferring my calls. No one is willing to assist.

Makro marketplace which deals with online orders, sent an email to Value Express for a response. Since then Value Express hasn't responded, yet Makro has chosen them as a courier business partner.