Makro's online service.

If there was an option to give 0 stars i would!!! Makro doesn't deserve a single star. I have been waiting on an order since the 24th of May. Its the 19th of June, not a single consultant can help. All they are good for is apologizing for putting me on hold for so long and singing the same damn "i will escalate your query" song. No one even calls you back with feedback. You have to spend 80 minutes a day on the phone with them and beg and plead for them to give you a stitch of sensible news regarding your order and they fail at that too. Anyway i placed my order, that first of all was a disaster because Makro doesn't stock their stores properly. So i place my order and selected the store and was told i cannot checkout as some of the items in my cart are not stocked at the store i wanted. I was then forced to select the delivery option and pay their R90 charge for delivery. That doesn't make sense at all because here i am paying R90 for convenience instead i have wasted time and money making calls trying to find answers. So anyway i checkout and continue. Two weeks later i received part of the order. No one at Makro thinks to call and advise that my order has been split and why. They even sent it to the incorrect address after i called repeatedly to change and confirm the new delivery address. Mind you, they gave me the wrong courier information initially. Anyway i went back to makro and told them that my order was incomplete. They told me my items were in PMB, then they said Hammersdale, then they said Pretoria. I even went as far as calling the truck driver who had no cooking clue what i was on about, he sheepishly explained that he only works at the depot. I continued with my search over several days, last week they said my order would've been delivered by Thursday or Friday. Its Wednesday, I have spoken to 3 consultants no one has any idea what is going on. I'm out of breath typing this email i'm so upset. The consultant(Thabo) i spoke to in the morning gave me his email address to email him so that he can do his research and email me answers. That was at exactly 8:37am. I picked up the phone at 15:07 and spoke to another consultant while i was on hold on the 45'th minute an email comes through from Thabo saying he has been trying all day and he has not found any feedback he will escalate the query to his supervisor. At this point my eye is twitching and i have the shakes i'm so angry. Thabo has been sitting on his head the entire day just like the rest of these clowns at the call center. This query is almost a month old. What in the actual **** is Makro doing ??? Its a circus. They promise and do not deliver and they don't even have the courtesy to tell you what the hold up is, you have to chase them and talk till your face turns blue. I hate them sooooooo much. They're terrible people.