MAKRO'S ONLINE AFTER-SALES "SERVICE" IS NON-EXISTENT

On 7 January 2019 I wrote the following review: "I bought 3 Taurus kettles from Makro Online on 7 May 2018. During November, one of the kettle's lids no longer wanted to stay closed, so I took it to Makro in Centurion. After standing in a queue for 30 minutes because the returns department had only one person attending (and the queue was out the entrance door) I finally got to speak to somebody. This person tried to contact the "Online" dept in-store by telephone and by intercom without any response. She then walked to the other side of the store to speak to them personally. When she came back another 30 minutes later, I was informed that I did not buy the kettle from Makro and had to phone their online dept in Johannesburg. I was given a number - ********** 000, but despite various attempts to contact this number there is NO RESPONSE. " In May of this year another kettle developed the same problem and decided to contact Taurus' service dept that eventually fixed the 1st kettle. I was informed to contact Caroline Mogale at Makro Centurion and ask her to replace (NOT REPAIR) the kettle. I eventually got to speak to Caroline, but after another 1 hour humming and ha-ing, I was again told that they cannot replace or repair the kettle as it is not their product (although the invoice on which the kettles were sold CLEARLY STATES THAT MAKRO IS THE SELLER). So I decided to contact Makro's online customer care department. What a joke! I received the following response on 29 June 2019: "Thank you for sending your enquiry to our Makro Online Support Team.

We acknowledge your request and it will be attended to within 2 working days. Kindly take note that the resolution of your request might take up to 5 working days (depending on the complexity), however, we will regularly update you on the progress." On the 15 JULY 2019 I received a follow-up e-mail from Thlologelo Makukule (Makro) :

Jul 15, 15:32 SAST Good day, Ingrid Thank you for your email. We apologize for the late response and for the inconvenience caused. Please advise if you have been assisted. Regards Makro online

TO DATE NOTHING HAS BEEN DONE!!!!!! And I still have a broken kettle!!!!