Makro's on-line store - seems i was ****med!

Item: Makro
Rating: 1
Author: Zanele M

Makro's on-line site assures you delivery of your order within 2-5day.

An on-line order was placed and confirmed on Tuesday, 02 October 2018 at 13:51. MAK#79570 .

I have been sent from pillar to post about the delivery date now, consultants (@***) can't locate the courier schedule and 'claims of follow-ups' bear silence. Emails have been sent to them with no acknowledgement or response.

E-bucks delivered 2days before Makro as much as they had the same delivery timeline. hoping it's no **** and I will get the order placed with Makro on-line store, but this experience has been such an inconvenience!!!

Helpful (0)

Replies (2)

Makro's replyOfficial

11 Oct 2018, 15:14

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro's reply11 Oct 2018, 15:14

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Zanele M's updateReviewer Update

13 Dec 2018, 14:34

As of 11 decmber 2018, the matter is still not concluded! Between these 2 ladies, i have not had the refund: ********** ********** The last email was from Beatrice asking Nthabeleng to 'Please follow up with Finance as Marketplace has done their part. The onus is on Makro.' the memory card was for my son as a birthday gift, months later he still doesn't have the memory card and i don't have the money spent. DAY LIGHT ******* OR INCOMPENTENCE???

Zanele M's update13 Dec 2018, 14:34

Reviewer Update