Makro's less that useless service!

I ordered a Freezer from Makro Online. The freezer was delivered on Monday 9Th December. While unpacking I realised that the freezer had 2 dents. I put the box back over it and called Makro Cape Gate's online department the next day. I reported the issues and was told that a manager would call me back shortly. I called again Wednesday and Thursday and the same story... She will call you back. On Friday I insisted on speaking to the manager who told me she would mail the store to check on stock and ensure that a replacement would be delivered by Tuesday 17th December and that she would call me back in 30 mins. I never heard from her again. Tuesday came and no freezer. Have attempted to call again but the lines are always busy. This is the last time I will ever order from Makro online. Makro please come and get your damaged freezer and give me my money back!