Makro's *********** customer and online service...

Honestly, if there had been negative stars, Makro would get them all...

Made a purchase online, for click and collect( which means they send through to a store and collect it form them) on the 21st of November 2018, the first day of their Black 5 day sale. Called in on Wednesday to find out the procedures going forward after I had placed an order online and had been told to wait for an SMS which should come the next Friday (23rd November). Order number: MAK ********** Come Friday and no SMS so I call in and was told that there had been an issue with the delivery to the store and would be send an SMS when the item is ready.

Fast forward to last Friday the 30th November ( A week later), I call their customer service and received no assistance, accept wait for the SMS. I tweeted @MakroSA and got a message saying this has been escalated and someone will be in contact(at 10:14 am), still waiting for someone to contact me. Then I went on to Facebook to find that many people have already received deliveries of their Black Friday items and yet I am still waiting for an SMS to collect from their stores. So I send through a message on Facebook and my issue was escalated yet again, wait a few hours and received no response. Sent through an email to their customer care and still nothing.

Been waiting for 2 weeks to pick something up from their stores. Yet people are receiving deliveries for online purchases. Had been told that the stock is kept in their warehouses and that it has to be sent directly from their.

So how is it that people are getting online deliveries yet, those who are waiting to collect still haven't gotten their items? How long does it take for someone to get back to me?

Makro, this experience has been a complete joke. Worse on line shopping experience I have ever had, and I have had some shocking experiences.

Expected way more from a company on your size and position in this market. Should have checked the reviews here before making any purchases and would have definitely not used your site. I will most definitely make sure that the way this was handled gets as much negative attention as possible. This is utterly ridiculous and completely unacceptable!!!