Makro’s incompetency

I bought a washing machine from makro on the 25th of July 2024 and logged a return on the 29th of July 2024. I have been given the run around about the return for a month now. All they do is call and ask the same question if the machine is still in its original packaging even though emails and multiple phone calls have stated this.

I have been the one to reach out to them and they haven’t reached out to me. All they is say they have escalated the issue everytime we call them.

The incompetency I have been shown by everyone I have had to interact with is what has gotten is here today. If you ever want to buy anything electronic from makro please do so knowing that you might have to fight for it to be returned.

Furthermore I think the machine has a fault because there is no reason why they would take this long to fetch it when they were able to deliver it in 3 days.

This is my second time doing this review here and my next option is to take very thing to social media because that’s the only way they will probably show some action and I will receive my money back.

I am so annoyed that I have to do a run around with a big company like Makro. If they do not fetch this machine and refund me by next Monday. There will trend and lucky enough I am not the only one they have put through this ordeal.