Makro’s incompetence when it comes to shopping online and delivery on time as per their policy

December 14, 2024

Makro Customer Service

Makro Head Office

Dear Sir/Madam,

Re: Complaint regarding cancelled order and poor customer service I am writing to express my disappointment and frustration with the service I received from Makro regarding my online order placed on December 2, 2024. Despite cancelling my order on December 9, 2024, I have yet to receive a full refund, and my order has not been completely delivered.

Here is a summary of my experience: -

I placed an online order on December 2, 2024, with an expected delivery date of 3-5 days. - Called customer service on December 9, 2024, to cancel my order due to non-delivery. The manager provided two reference numbers (ref*** & ref476379) and assured me that the order would be cancelled, and a refund would be processed. - Received only 2 items out of 15 on December 11, 2024, and an additional 4 items on December 13, 2024. - Despite the cancellation, I have yet to receive a full refund or the remaining items. I am extremely dissatisfied with the level of service I received from Makro. The failure to deliver my order, the inability to cancel the order efficiently, and the lack of communication regarding the status of my refund are all unacceptable. I request that Makro takes immediate action to: 1. Process a full refund for my cancelled order. 2. Provide a formal explanation for the delays and failures in delivering my order. 3. Offer compensation for the inconvenience and distress caused by Makro's poor service. I hope that Makro will take my complaint seriously and take prompt action to resolve this matter. I look forward to hearing from you soon.

Sincerely,

Christine Malebana

1. Note that failing to respond and assisting me efficiently as soon as possible, I will be also filing a complaint with the relevant consumer protection agency. 2. Posting a review on social media or review platforms to share my experience with others.