Makro's incompetence

I ordered a mouse pad online. It got delivered to my work 3 weeks ago, on a day I was not at work. But receptionist always sign for my stuff , so no problem. Anyway, with it , they dropped a huge box of things i did not order. So I went to Makro PE to sort this out. They couldn't tell me if this stuff was accidentally charged to my account, or who it belongs to, nor could they tell me who the courier company was. I spoke to the people in Makro PE that deals with online purchases,gave them all papers I had for this item, then went to the front for a statement as I was told. Then again to the back. Over an hour later I left and was promised a call back the next day. Went there 2 days later (no call yet) and the person dealing with my stuff is off so no information. I went again days later and was told it's sorted. So I asked what to do with the parcel and is it charged to me? Then I was asked if they didn't call me, by then i was upset, why would I come here to find out what to do with this package if someone phoned to tell me??? Anyway , the woman then got on the phone to call the person she spoke to, I wait...and wait..and wait...20 minutes later, I just couldn't anymore. I left and told them to call me instead. 3 Weeks later, the package still by me, no call, no information to whether this is charged to me, no contact about it at all. So I took the box to them earlier, explain my situation again, I was then told to take the box to the back,then no don't take it. Then the woman I'm speaking to call someone, and say she don't know what to do, and say there's no paperwork. I tell her the paperwork is by your people at the back, then the phone die... By now i spent about 2 hours in that shop just trying to sort this out. So I just ****** left since it is so darn complicated to return an item I did not order, and to find out if i have to pay for this. So what the hell must i do with this thing? keep it and sell it, hope I don't pay for it, since there are so many *********** people I dealt with, with just this one problem. Pathetic really!