Makro's flawed returns process

Bought an item online. It was a car mirror.

The expected delivery was the 30 Dec 2024, and based on this date I made the purchase. When I checked on the order on the 30th, makro did not have the item started. It was sent a week later and it had damages on it.

I have tried unsuccessfully to return the item, but makro's return processes are flawed. It was returned on the 3 Jan 2025. on the 20 Jan , they still do not have any feedback on the return. I am unable to talk to a supervisor at the call centre. Its been a really frustrating experience. I would advise anyone buying from Makro online, to rather move your order to another online store.