Makro's empty promises

Good day,

I am very unhappy with the service and response I got from Defy on job card #***.

My original call (2020.10.05) to Makro was to get a copy of the invoice (741) for Ras Appliances to do a warranty claim on my behalf with Defy.

Upon Makro’s (Richard Mokgotho) recommendation, I collected the faulty dishwasher from Ras appliances and logged a call (Ticket #***) with Makro to arrange with Defy to send out a technician.

After 2 weeks since my original call to Makro and numerous messages with Defy (Khabonina Phadziri & Ishmael Mosweu), the Defy technician showed up this morning. He had one look at the dishwasher and then rep****: “UNIT TEMPERD VOID GARANTEED” (Message directly copied, please excuse the spelling errors?) “Ras appliances are not our accredited technicians. for any unit that is still under warranty and faulty, you need to contact DEFY directly for assistance. they have opened the unit and thus doing that they voided your warranty. unfortunately DEFY can’t be held liable. Please refer to the warranty clauses for clarity.”

I told Richard at Makro that the dishwasher was with Ras appliances. Not once did Richard mention that the warranty will be null & void, because Ras Appliances opened up the machine.

I expect a replacement machine from Makro asap!