LV
Louis V
1 reviews | Active since May 2020
19 May 2020, 13:27
Makro's employees keep on lying!
Simply the worst online-shopping experience of my life! Order placed on April 26th, one single item packed on April 29th. Since then, absolutely no feedback whatsoever from Makro Montague Gardens. Oh no sorry, they constantly lie to your face! Either over the phone when you call the national customer service (telling you that your order is ready for collection when it's not), or on site, when the online collections manager looks at you right in the eye and tell you that you'll get your item delivered the next day (even bigger lie!). Poor communication, poor service. Will never EVER buy anything from them again...
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Replies (2)
Makro's replyOfficial
19 May 2020, 13:35Good day Louis,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply19 May 2020, 13:35
Official
Good day Louis,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
LV
Louis V's updateReviewer Update
22 May 2020, 10:59Lies continue at Makro!
All week I have been fed lies by Marko's employees, both at National Customer Care Centre and by Ashleigh Panday; promissing that delivery would take place before Sunday. I called every single day, sometimes several times a day to follow up on my order (placed on April 26th).
How many more lies are your employees going to feed me before I get one true answer??
Today is the last day before the 24th, so I will cancel and ask for a refund if I am not delivered before the end of the day. I simply want what I paid for, is it too much to ask after 25 days waiting with no feedback???
Please escalate the situation to senior management!
All week I have been fed lies by Marko's employees, both at National Customer Care Centre and by Ashleigh Panday; promissing that delivery would take place before Sunday. I called every single day, sometimes several times a day to follow up on my order (placed on April 26th).
How many more lies are your employees going to feed me before I get one true answer??
Today is the last day before the 24th, so I will cancel and ask for a refund if I am not delivered before the end of the day. I simply want what I paid for, is it too much to ask after 25 days waiting with no feedback???
Please escalate the situation to senior management!
LV
Louis V's update22 May 2020, 10:59
Reviewer Update
Lies continue at Makro!
All week I have been fed lies by Marko's employees, both at National Customer Care Centre and by Ashleigh Panday; promissing that delivery would take place before Sunday. I called every single day, sometimes several times a day to follow up on my order (placed on April 26th).
How many more lies are your employees going to feed me before I get one true answer??
Today is the last day before the 24th, so I will cancel and ask for a refund if I am not delivered before the end of the day. I simply want what I paid for, is it too much to ask after 25 days waiting with no feedback???
Please escalate the situation to senior management!
All week I have been fed lies by Marko's employees, both at National Customer Care Centre and by Ashleigh Panday; promissing that delivery would take place before Sunday. I called every single day, sometimes several times a day to follow up on my order (placed on April 26th).
How many more lies are your employees going to feed me before I get one true answer??
Today is the last day before the 24th, so I will cancel and ask for a refund if I am not delivered before the end of the day. I simply want what I paid for, is it too much to ask after 25 days waiting with no feedback???
Please escalate the situation to senior management!