Makro's Disappointing Service and Unreliable Courier Partnership

I placed an order with Makro on the 27th of August 2024 and was informed that my item would be delivered by Saturday, the 31st of August. I was told to expect confirmation from their courier, Value Express. After contacting Makro four times on Saturday to ensure the delivery would still happen, I was assured that they would make sure the item was delivered. They also mentioned escalating the issue to the Vaal Makro Store.

On Monday, I reached out to Makro again to confirm the delivery, and once more, I was reassured that everything was under control. Despite their assurances and further escalations, no delivery occurred.

On Tuesday, I requested that Makro change the courier, as they were not receiving any feedback from Value Express. However, I was told that the courier had already taken my package. But according to Makro's online tracking system, it still appeared that my order was at the store. They sent me a signed dispatch form from a driver, yet Makro still hasn't received any usable information from Value Express. Value Express claims they never received my order, while Makro insists that they did.

I placed this order with Makro, and I expect them to take responsibility by following up with the courier company to retrieve my order. Makro is aware that Value Express is unreliable, yet they continue to use their services (perhaps for BEE purposes). Now, I've paid for something I still haven't received, and Makro refuses to take responsibility for their actions.

I had informed Makro that I would take this matter to social media if my package wasn't delivered by the end of the day, and unfortunately, I have been left with no choice.