Makro's Delivery service is %#!$%

I am disgusted with the professionalism of Makro's delivery service. I bought a chest freezer on the 25th of March. It stated that it will be delivered between 2 and 5 working days. I waited till the 7th of April for it to be delivered (a thursday). That is 13 days after placement of order. As soon as it arrived, I plugged it in so to freeze it to exchange my current chest freezers content to the new one. It would not freeze. I phoned the customer careline on the 9th of April (Saturday), and I was informed a technician will come to take a look at the chest freezer. I was disgusted with this notion, as I bought a new chest freezer. Not one that needs to be repaired. Again, I phoned the customer care line, just to hear the complaint was again escalated. Coming forward to the 20th of April. I received an e-mail stating that the freezer will be exchanged the next day (Thursday). I waited, rescheduled my meetings in anticipation on receiving my (working) new chest freezer. But to no avail. Again today I moaned at the complaints line, just to hear it will be escalated. I am so disgusted with Makro's delivery service. If they cant make it work, stop that option. Takealot has a working formula, learn from them.