MAKRO'S CUSTOMER SERVICE IS EXTREMELY POOR. MAKRO DOES NOT DELIVER, UNILATERALLLY CANCELLED MY ORDER AND IS NOW TAKING TIME TO REFUND ME.

Makro online accepted my payment for alcohol that needed to be delivered at my home in Dbn. This was for a party that I was planning and I wanted to make it easy for my self by buying it online from my phone in Jhb so that when I was in Dbn over the weekend the alcohol would be delivered. I realized after 3 days that the status was still the same and called Makro and they told me there was a backlog. After w days I received notification that they cancelled my order but without informing me now using a different excuse saying the items were not in stock. How do they accept payment when they don't have stock??? They messed up my planning and all they are saying is they will refund me after 14 days and when asking for a voucher so that I can buy this at the stores in Dbn they say they can't do it. They just don't care about my unpleasant experience and meeting a customer halfway is not on their agenda.