Makro's customer care in serious need of customer care training

Item: Makro
Rating: 1
Author: Sherman A

Thembisile Shongwe (Makro)

Mar 11, 10:19 EET

Good day

Thank you for the email.

We apologize for the late response and the service you have experience with regards to the delay.

Regards,

Online support team,

This is the response from Makro received today 11 March to a complaint of 3 March outlined below which is less than professional, says let alone does nothing to explain the bad service from Makro and that from their customer. What a bunch of losers in charge.

Helpful (0)

Replies (2)

Makro's replyOfficial

11 Mar 2019, 12:59

Good day

Thank you for your feedback.

Please accept my apology for the unsatisfactory service that was rendered to you. We have addressed this matter with our couriers in order for preventative measures to be put in place.

Thanks again for bringing this to our attention.

Kind Regards
Otsiele Boikanyo

Makro's reply11 Mar 2019, 12:59

Official

Sherman A's updateReviewer Update

11 Mar 2019, 13:03

I am not interested in your generic computer generated responses but a resolve to my complaint. This is merely of the same meaningless responses from makro

Sherman A's update11 Mar 2019, 13:03

Reviewer Update

I am not interested in your generic computer generated responses but a resolve to my complaint. This is merely of the same meaningless responses from makro