RM
Ramatsimele M

1 reviews | Active since May 2018

20 May 2018, 23:30

Makro's Broken Defy fridges!!!!!

I went to Makro on the 13th May 2018 to buy a fridge, i purchased a Defy fridge that was on sale to be delivered the following day, on Monday the 15th in the afternoon, i recieved a call from them telling me that they had oversold the fridge i bought and that they will deliver the one with a water dispenser, i then agreed and told them to deliver same day as i needed a fridge, the managers delivered he fridge at my place after hours, the following day when cleaning it, i put water in the water dispenser only to find that they gave me a leaking fridge.

I called their store and the lady i spoke to said they will come and exchange it the following day, no one came!!, on Thursday i called the store again and after being passed from one person to the other, i was told they woul deliver a new fridge.

The new fridge was delivered on Saturday the 19th May 2018, i switched it on the following day and it is making some sound, this is really disturbing, Makro is taking advantage of us as clients, i mean what kind of store delivers two broken products and why the hell was it not checked before?????

0
Replies (1)
Makro
Makro's reply22 May 2018, 08:26
Official

Thank you for your complaint . For further assistance .Please provide us with the following details.

Your contact details

Makro card number

Which Branch is responsible for your complaint

Regards

Mbali Makhanya