AP
Andre P
1 reviews | Active since Sept 2015
23 Feb 2020, 15:35
Makro's bloated staffing at the cost of the consumer
I visited the Centurion Store on Saturday 22 February 2020 and was amazed at the disproportionate number of staff in the store ... all standing around chatting to each other because they are clearly not needed -incurring unproductive costs in a store where customers can help themselves or even shop on-line. Makro, you are overstaffed. Reduce your in-store staffing costs and you will be far more competitive in a tight- margin business.
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Replies (2)0
Replies (2)
Makro's replyOfficial
24 Feb 2020, 11:57Good day Andre,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
Kindly note that we are currently liaising with the relevant departments regarding the above review and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
Kindly note that we are currently liaising with the relevant departments regarding the above review and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Makro's reply24 Feb 2020, 11:57
Official
Good day Andre,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
Kindly note that we are currently liaising with the relevant departments regarding the above review and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
Kindly note that we are currently liaising with the relevant departments regarding the above review and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Makro's replyOfficial
24 Feb 2020, 12:14Good day Andre
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply24 Feb 2020, 12:14
Official
Good day Andre
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team