MAKROS BLACK HOLE FRIDAY

There could have been no Blacker Friday than the last. I bought a fridge freezer on the 25th of Nov the delivery date shown was 12th Dec. I got a call on 26th Nov in the afternoon asking if I could take delivery and I was not home. I rescheduled for the 29th of Nov. Tracking said courier collected. Heard nothing. Spoke to Leanne Naidoo at Springfield who promised to stay and resolve. Called and left several messages no reply. Sms received 7th Dec stating order collected. Nothing. Today 13th called and spoke to a guy named Mukelweni(hopefully spelt right) who promised to call him. Nothing. Left with a big black hole in my pocket after black Friday. Please refund me with interest on the cash spent. I no longer have interest in the Samsung fridge as it was said to be damaged hence the delay. 25th Nov to 13th Dec for a 12k spend speaks volumes of how unprepared Makro was for BF. I'm not feeling the season and really red with the poor service,frustration and stress. Got a survey today to rate my BF experience. Really??