YS
YONELA S

1 reviews | Active since Sept 2016

06 Dec 2024, 18:07

MAKRO’s ********* Black Friday Practices!

I ordered items which were on Black Friday deals online. It was a deal for Handy Andy 1.5L where you buy two for R80 and I bought 2 deals so I paid R160. When I ordered the items showed as available. Days after I ordered I got an email informing me that the items were out of stock and that a refund was processed. On the same day, I checked online for the exact same items and put the exact same number and it showed that the items were in stock at the same store that was meant to deliver my items. I went as far in the process as going to check out and the items showed available. I checked again next day 6 December 2024) and the items were still available. I then called the makro call center and was told to call the store (Makro Centurion)- they told me they could not give me a rain check on the price and said I must call the store which I did. When I called Makro Centurion the store employee confirmed they had stock, and that the order went to them and that he did not understand why the order was canceled and the refund ordered. He told me they do not do rain check even when the error is on their side. The same items are now on sale for R110 for 2. This is highly ********* to advertise Black Friday deals, have people pay and when it’s time to deliver say an item is out of stock when it isn’t!!!

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Replies (2)
YS
YONELA S's update17 Dec 2024, 15:14
Reviewer Update
So your commitment is to ensuring this does not occur in the future but you not take any steps to resolve this now?? Am I understanding your feedback correctly?
YS
YONELA S's update17 Dec 2024, 15:21
Reviewer Update
The store manager has called me and is resolving the matter. Will update once all is resolved