1 reviews | Active since Aug 2012
Makro's BLACK 5 DAY Falls into a Big Black Hole
A huge disappointment in the manner Makro is handling this case and Im not the 1st
1. I placed an order online 30th of November. Whilst I fully appreciate that this was during the Black Friday rush, I think that failure to deliver my order by the 20th of December is unacceptable. 2. No communication/ETA never communicated, different excuses used at the point of contacting the contact centre during December 3. A whole 3 weeks without delivering. Yet your online tracking says delivered. 4. Makro publicly announced orders would be received no later than 24 December 2019 5. No delivery up to this point, numerous phone calls to cancel the order and get a refund to no avail.
I've been told my refund is in the process 60 days later and have requested for a Team Lead, Manager or customer service representative to make contact with me on my concerns, still no avail
no way to treat long serving customers!!!
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our Makro platform.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our Makro platform.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team