Makro's APPALLING Customer Service

This is my second post on the same issue. I bought a fridge from Makro Cape Gate during Black Friday and they delivered a faulty fridge to me. I have called, emailed, logged returns, prayed to God, done everything I could to get them to at least acknowledge me. Makro has done NOTHING to help me. Their online purchases team does not pick up calls (and when they did once, they said "We'll call you back by the end of the day ma'am" and never got back to me). This is a show of VERY POOR customer service and I am appalled. The fridge (and the boxes it came in) stand in my kitchen mocking me for choosing Makro to buy my first fridge for my first home after saving up for months. I didn't just pay for the fridge and delivery; I have paid for the airtime (they keep me on hold for ten minutes before the call just disconnects), the spoiled food and the inconvenience. You couldn't pay me to buy ANYTHING from Makro again.