Makro's and cannons customer service totally unsatisfactory

I purchased a CANNON pixmaG4411 on the advice of a consultant for my surgery under the impression that it was fast. l purchased it in July 2022. I November 2022, i noticed that my receptionist could only scan one page at a time. I was highly disatisfied with the product because it was much slower than my previous printer. I was told that the printer will be sent to cannon. Two weeks later i was told to collect my printer. I was told that a pen was in the printer. I asked for a picture of the because we did not drop a pen into the printer. My wife and receptionist, the only two people who use the machine are very responsible. They have worked with several machines in the forty years that they have been in the practice. I asked cannon customer service to provide me with a pic of the pen but they failed to do so I went to see the senior sales manager at makro ottery and he said to me that only cannon can make the decision to refund me. Cannon told me that makro has to issue me with the refund.

I wrote to makro customer care informing them that i have be a customer of theirs for over forty years for my surgery requirements and for all my appliances for my home and my flats. I received a reply from them stating that my request will be attended to. They were busy during the festive period. I went again to makro ottery and presentted a letter for the manager's attention at their customers service sbout six weeks ago. i have still not heard from them. According to their refund policy before six months i could still apply for a refund if I was unhappy with the item. both my wife and receptionist are quite clear that they did not drop a pen into the printer. They only inseted paper into the printer.

I was utterly disappointed with the service after being a client of theirs for forty years.

I have buying electronic goods via take a lot. If i was disatisfied with a product within six months, i could return the product with no hassles. l have hence decided never to buy from a store after my very unpleasant experience with both makro and cannon. Their customer service is far from acceptible.

I would not recommend either of them for electronic goods after the hasseles i had with them. I am much better off buying from take a lot.