nN
nragoobeer N
1 reviews | Active since Dec 2016
26 May 2021, 14:32
Makro's after sales service is tantamount to Theft!!!!!
I am having the most atrocious experience with Makro, a brand within the Walmart/Massmart stable. Having been in contact with its customer call centre to even phoning the brand's head office. No one, absolutely no one seems to understand what it is to put the customer first. The receptionist at Makro head office simply told me no one at the brand level can help and cut the call. The call centre told me to keeping trying the store and that no supervisors are available to assist.
In essence Makro has refused to repair my printer that is under warranty and constantly give me the run around. I am amazed as to how a brand like Makro continues to exist with such pathetic service. My view Makro has ****** my printer and simply cannot honour its commitments to replace under warranty and return.
Next step, Consumer Council and lawyers. Lets see if anyone responds to this post!!!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
26 May 2021, 15:11Good day Nishal,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply26 May 2021, 15:11
Official
Good day Nishal,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
nN
nragoobeer N's updateReviewer Update
27 May 2021, 11:41Dear Makro,
Since logging my HelloPeter review, Kabelo from Makro Riversands has been in contact and I acknowledge the system generated reply above. That said, I am still nowhere near having my problem resolved and feel that Makro are simply apathetic to the plight of the South African consumer. Why should we as consumers be exposed to poor service, poor after sales support with no consequences for big Brands like Makro.
Sometimes a simple sorry, we have resolved your problem immediately is the best solution. I look forward to yet another system generated reply.
Since logging my HelloPeter review, Kabelo from Makro Riversands has been in contact and I acknowledge the system generated reply above. That said, I am still nowhere near having my problem resolved and feel that Makro are simply apathetic to the plight of the South African consumer. Why should we as consumers be exposed to poor service, poor after sales support with no consequences for big Brands like Makro.
Sometimes a simple sorry, we have resolved your problem immediately is the best solution. I look forward to yet another system generated reply.
nN
nragoobeer N's update27 May 2021, 11:41
Reviewer Update
Dear Makro,
Since logging my HelloPeter review, Kabelo from Makro Riversands has been in contact and I acknowledge the system generated reply above. That said, I am still nowhere near having my problem resolved and feel that Makro are simply apathetic to the plight of the South African consumer. Why should we as consumers be exposed to poor service, poor after sales support with no consequences for big Brands like Makro.
Sometimes a simple sorry, we have resolved your problem immediately is the best solution. I look forward to yet another system generated reply.
Since logging my HelloPeter review, Kabelo from Makro Riversands has been in contact and I acknowledge the system generated reply above. That said, I am still nowhere near having my problem resolved and feel that Makro are simply apathetic to the plight of the South African consumer. Why should we as consumers be exposed to poor service, poor after sales support with no consequences for big Brands like Makro.
Sometimes a simple sorry, we have resolved your problem immediately is the best solution. I look forward to yet another system generated reply.
nN
nragoobeer N's updateReviewer Update
27 May 2021, 14:16I have still not resolved my issue and Makro do not want to take responsibility for the extended warranty it sold me. Makro sell the EPSON Printers with a 3 warranty which need activating on the suppliers website and when they cannot find any details simply blame EPSON and abstain from any form of accountability.
THE EXTENDED WARRANTY THAT MAKRO SELL IS A **** AND YOU WILL ONLY REGRET BUYING THESE.
In addition Makro wont even get anyone senior to help i.e. like the branch manager, or the senior customer support manager. It is truly a terrible experience having been in this position a few times now. I can see why Makro and Massmart are falling to pieces. Massmart, another Edcon in the making.
THE EXTENDED WARRANTY THAT MAKRO SELL IS A **** AND YOU WILL ONLY REGRET BUYING THESE.
In addition Makro wont even get anyone senior to help i.e. like the branch manager, or the senior customer support manager. It is truly a terrible experience having been in this position a few times now. I can see why Makro and Massmart are falling to pieces. Massmart, another Edcon in the making.
nN
nragoobeer N's update27 May 2021, 14:16
Reviewer Update
I have still not resolved my issue and Makro do not want to take responsibility for the extended warranty it sold me. Makro sell the EPSON Printers with a 3 warranty which need activating on the suppliers website and when they cannot find any details simply blame EPSON and abstain from any form of accountability.
THE EXTENDED WARRANTY THAT MAKRO SELL IS A **** AND YOU WILL ONLY REGRET BUYING THESE.
In addition Makro wont even get anyone senior to help i.e. like the branch manager, or the senior customer support manager. It is truly a terrible experience having been in this position a few times now. I can see why Makro and Massmart are falling to pieces. Massmart, another Edcon in the making.
THE EXTENDED WARRANTY THAT MAKRO SELL IS A **** AND YOU WILL ONLY REGRET BUYING THESE.
In addition Makro wont even get anyone senior to help i.e. like the branch manager, or the senior customer support manager. It is truly a terrible experience having been in this position a few times now. I can see why Makro and Massmart are falling to pieces. Massmart, another Edcon in the making.